Shared Services Catalogue (SSC)

Institution: Humboldt-Universität zu Berlin Category: Project
Website: https://www.cms.hu-berlin.de/de/ueberblick/projekte/sharedservicescatalogue

Short Description

The Shared Services Catalogue (SSC) is a categorically structured service catalogue that centrally displays IT and research infrastructure offerings of the Berlin University Alliance (HU, FU, TU, Charité). Target groups are academic staff, students, and researchers from all participating universities. The main benefit lies in the central overview and booking of resources such as software, equipment, or training via the Open-Iris tool. This promotes the shared use and efficiency of services within the alliance.

General Description

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Thematic Classification

Subject Areas

• Computer Science
• Digital Teaching
• Research Data Management
• Artificial Intelligence (KI)
• Software Development
• Research Infrastructure
• Educational Technology
• Media Technology
• Data Management and Availability (FAIR Data)
• Research Services and Coordination

Research Fields

• Research data management
• Research infrastructure
• Digital teaching and examinations
• Artificial Intelligence (AI)

Specializations

• Categorically structured service catalog for university offerings
• University-wide use of services (software, training, research equipment)
• Integration with the Open Iris initiative of the Berlin University Alliance
• Booking and management tool for services via Open Iris
• Focus on Shared Resources (shared resources) within the Berlin University Alliance
• Supported through project phase until December 2026 (2nd project phase: October 2023 – December 2026)

Keywords

• Shared Services Catalogue
• Service Catalogue
• Open Iris
• Berlin University Alliance
• Research Equipment
• Software
• Training
• Booking System
• BUA-wide Usage
• IT Service Management

Funding

Funding Provider: -
Funding Program: Berlin University Alliance
Funding Reference: INSUFFICIENT
Funding Period: 2021-06 bis 2026-12
Project Volume: Das Volumen oder "INSUFFICIENT"

Team & Partners

Project Leadership

Malte Dreyer (Computer and Media Service, Humboldt-Universität zu Berlin)

Involved Persons

• Jenny Schmiedel (Project Coordination)
• Markus Will (IT Development)
• Dr. Maik Bierwirth (Team Leadership "Projects Research")

Affiliated Institutions

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External Partners

• Berlin University Alliance
• Freie Universität Berlin (FU)
• Technische Universität Berlin (TU)
• Charité – Universitätsmedizin Berlin

Project Contents

Goals

• Creation of a categorically structured service catalog for the Berlin University Alliance (FU, HU, TU, Charité)
• Visibility and continuous expansion of a portfolio of BUA-wide usable services (e.g., software, training, research equipment)
• Integration of the service catalog with the booking and management tool Open Iris for service booking
• Support for the shared use of resources within the Berlin University Alliance under the working title "Shared Resources Center"

Work Packages

• WP1: Project management and coordination
• WP2: Development and integration of the Shared Services Catalogue (SSC)
• WP3: Integration with the Open Iris initiative of the Berlin University Alliance
• WP4: Categorization and documentation of service offerings (software, training, research equipment)
• WP5: Implementation of the booking and management tool (Open Iris)
• WP6: Expansion of the service portfolio for BUA-wide use
• WP7: Evaluation and continuous improvement of the SSC (within the scope of the second project phase)

Methods

• Categorically structured service catalog
• Linkage with the Open Iris initiative
• Use of the booking and management tool Open Iris
• Pilot project within the Berlin University Alliance, Objective 5: Shared Resources
• Continuous expansion of the service portfolio
• Use of digital platforms for provision and booking of services
• Project participation by interdisciplinary teams (project management, coordination, IT development, team leadership)
• Use of electronic ticketing systems for handling inquiries
• Integration into existing university infrastructures (e.g. HU accounts, Moodle, CampusCard)
• Focus on shared use of resources (software, training, research equipment) across university boundaries
• Use of open-source technologies (e.g. Open Iris, Plone, Moodle)
• Use of web and online portals for communication and service mediation
• Implementation of digital services with focus on research, teaching, and administration

Expected Outcomes

• Categorically structured service catalog making the service offerings of FU, HU, TU, and Charité visible
• Continuous expansion of the service portfolio for BUA-wide use (e.g., software, training, research equipment)
• Integration of the SSC with the Open Iris initiative of the Berlin University Alliance
• Booking of selected services via the booking and management tool Open Iris
• Creation of a central access and management point for shared research resources within the Berlin University Alliance

Contact

Contact Person: - Malte Dreyer (Projektleitung) - Jenny Schmiedel (Projektkoordination) - Markus Will (IT-Entwicklung) - Dr. Maik Bierwirth (Teamleitung "Projekte Forschung")
Email: cms-benutzerberatung@hu-berlin.de agnes@hu-berlin.de campuscard-support@hu-berlin.de digitale-lehre@hu-berlin.de forschungsdaten@hu-berlin.de medientechnik@cms.hu-berlin.de moodle-support@cms.hu-berlin.de cms-oecap@hu-berlin.de studienplatz-support@hu-berlin.de otrs-support@hu-berlin.de cms-videokonferenzservice@hu-berlin.de cms-videoservice@hu-berlin.de web-support@cms.hu-berlin.de info@ub.hu-berlin.de verwaltungsnetz@uv.hu-berlin.de cms-office@cms.hu-berlin.de
Project Website: https://www.ssc.hu-berlin.de

Recorded: 2026-01-11
Source: https://www.cms.hu-berlin.de/de/ueberblick/projekte/shared_services_catalogue