Ritchy

Institution: RWTH Aachen University Category: AI Service
Website: https://help.itc.rwth-aachen.de/service/192e900304004bce83ee7ecbb5dab43e/

Description

Ritchy is a KI-powered chatbot of the IT Service Desk at the IT Center of RWTH Aachen University. It supports users with context-specific answers to common IT questions, based on the official IT Center documentation and Microsoft Azure OpenAI technology with Retrieval Augmented Generation (RAG). The service is available 24/7, even outside the Service Desk's opening hours, and enables quick access to information without requiring login. Users can anonymously rate every response, contributing to the continuous improvement of answers and documentation.

Access & Availability

Target Audience: -
Access Requirements: -
Availability: - Operating hours or availability: Ritchy is available 24/7, including outside the opening hours of the IT Service Desk (Monday to Thursday: 8–17, Friday: 8–16). - Beta/Pilot status: The AI chatbot SekoGPT is in testing phase. Ritchy itself is not marked as beta or pilot. - Limitations: During the Christmas and New Year holidays (22 December 2025 to 6 January 2026), personal access to the IT Service Desk at the SuperC and Seffenter Weg 23 locations is closed. However, chat and phone support remain available from 29 December 2025 to 6 January 2026, 8–16. - Usage limits: Not specified.

Contact & Support

Contact Person: -
Email: servicedesk@itc.rwth-aachen.de
Support: -

Technical Details

• Technology: - Microsoft Azure OpenAI
• Retrieval Augmented Generation (RAG)
• Web-Oberfläche (HTML/CSS/JavaScript)
• REST-API (implizit durch Web-Integration)
• Chat-Interface (Webchat)
• Platform: Ritchy is a web application provided in the cloud. It is accessible via a web interface and integrates into the existing IT service systems of the IT Center at RWTH Aachen University. No registration is required.
• License: Creative Commons Namensnennung - Weitergabe unter gleichen Bedingungen 3.0 Deutschland

Features

• AI-powered chatbot to support IT services of the IT Center
• Use of language models from Microsoft Azure OpenAI
• Implementation of Retrieval Augmented Generation (RAG) to access official IT Center documentation
• Provision of context-specific responses to common support inquiries
• Provision of information and assistance regarding IT Center services even outside the regular IT Service Desk opening hours
• Integrated feedback system to rate each response
• Anonymous feedback for continuous quality improvement of responses and documentation
• Access via the Ritchy web interface without requiring login
• Available to all individuals with questions about IT Center services
• Overview of new features and updates in the IT Center Changes Blog

Recorded: 2026-01-11
Source: https://help.itc.rwth-aachen.de/service/192e900304004bce83ee7ecbb5dab43e/